Rates
Rates quoted on our sites are subject to government tax, provincial tax and service charge unless specified otherwise and there are no additional booking
fees. These special low rates are only available when you make a booking in advance via the Internet.
Reservation
Reservations are confirmed by our system once guaranteed by your deposit payment.
You will receive a confirmation e-mail. In the case of guarantee by deposit payment, the e-mail contains a voucher that is valid for your room. At the time of
booking you MUST ensure that the email address given is correct and reachable. If you do not receive any email from our system within 48 hours, you are
required to notify us immediately. MalaysiaApartment.com shall not be responsible for any loss or delay caused by this issue.
Payment
Kindly forward the prepayment to:
Malaysia
Bank Maybank
Account name B JAYA MARKETING
Account no 5040-1262-1060
Bank address 171-175, Jalan Munshi Abdullah, 75200 Melaka. Malaysia.
Swift code no MBBEMYKL
Routing no 026001287
Singapore
Bank DBS Bank
Account name Tiong Ho Transport & Services
Account no 019-011-7669
You are now booking through an agent and not direct with the hotel therefore all bookings are based on prepayment & guaranteed basis.
* Upon confirmation of reservation, the guests are deemed to have understood and agreed to be bound by the terms and conditions applied here, and rules
and regulations applied by the management.
CANCELLATION POLICY
Refunds
All refunds are subject to administration fee of 10% of the amount to be refunded or a MYR 30 minimum charge (whichever is greater). Refunds will be
made in the form of a credit entry to your E-Point account only. One E-Point equal to One Ringgit Malaysia, the refund amount will be deducted 10% of the
full reservation amount for our transaction and cancellation fee.
Example: Cancellation Order, Room Rate RM 200 only.
Days Before Service Date Refund Percentage Credit E-Point
More than 4 weeks 70% 126
More than 2 weeks 50% 95
More than 1 weeks 25% 45
Less or equal than 7 days NO REFUND 0
Claims involving refunds require supporting evidence of cancellation and you are required to inform MalaysiaApartment.com in writing within 14 days after
your check-out date.
The refund amount will be made in Malaysia Ringgit, equivalent to the amount which shall be confirmed to you before the cancellation transaction is
processed. You acknowledge and accept that MalaysiaApartment.com and its affiliates shall not be liable for, or responsible for any foreign exchange rate
risk (exchange rate movements and rate fluctuations) in converting the refund amount to your local currency.
All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the
refund instructions leave our office it can take anywhere from 10 - 45 working days for the proceeds to arrive in your account.
In case of any dispute, the decision for any refund that does not conform to the rules above is at the discretion of the management.
Cancellations must be made in writing, by e-mail ( cancel@malaysiaapartment.com ) or by fax ( +606 315 4559 ) directly to MalaysiaApartment.com, and not
to the hotel. Your cancellation is acknowledged and accepted only when you receive a cancellation confirmation from us. Proof of sending is not regarded
as proof of delivery.
Certain hotels cancellation policy might be different according to booking dates, we will notify the exact cancellation policy in the confirmation email.
Automated Cancellation Of Service
In any case where a full payment is not received by MalaysiaApartment.com in any particular reservation made using our system prior to 10 days before
departure, the reservation will be cancelled automatically.
Standard Check In & Out Time
Unless specified otherwise, the standard check in time is 14:00p.m in the afternoon and the standard check out time is 12:00 p.m noon.
Travel Insurance
We strongly recommend that all clients take out travel comprehensive insurance when making a booking.
Entire Agreement
This User Agreement, together with any terms and conditions incorporated or referred to herein, constitute the entire agreement between you and
MalaysiaApartment.com relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding
the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.
* The management reserves the right to alter, amend, delete or add to these conditions or withdraw
the package at any time without prior notice.
And remember to recommend us to your family and friends.
